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PM Wiki: Help Center

Internal knowledge base for company's customers.

The PM Wiki help centre open on a phone, held in one hand against a blue background.

PM Wiki is the company’s internal knowledge platform. I was asked to design it, making it scalable, user-friendly, and aligned with modern UX standards. The goal was to support global teams with a consistent and easy-to-use knowledge base in 20+ languages.

My Role:
Product Designer
Timeline:
3 months
Scale:
20+ languages
PM Wiki shown side by side on a phone and a tablet.
The PM Wiki desktop home page in full, with search, topic cards and a quick answers section.
The glossary screen, listing terms alphabetically with an A–Z filter.
An article page answering where the Q10 in FitLine products comes from, with a video still.

As a result:

  • Redused about of support tickets
  • Now we have a centralized company knowledge base
  • Used actively by internal teams across departments