Summary
PM Wiki is the company’s internal knowledge platform. I was asked to lead the design to make it scalable, user-friendly, and aligned with modern UX standards. The goal was to support global teams with a consistent and easy-to-use knowledge base.
My Role:
Product Designer
Timeline:
3 months
Problems
We identified 3 main goals:
Support customers with easy-to-use knowledge base
Reduse amounts of support tickets
Ensure scalability as content grows over time in 20+ languages
Website
(!)
Page is in process. More is coming soon
Outcome
As a result:
Redused about of support tickets
Now we have a centralized company knowledge base
Used actively by internal teams across departments
