PM Wiki: Help Center

PM Wiki:
Help Center

Internal knowledge base for company's customers.

Internal knowledge base for company's customers.

PM Wiki is the company’s internal knowledge platform. I was asked to design it, making it scalable, user-friendly, and aligned with modern UX standards. The goal was to support global teams with a consistent and easy-to-use knowledge base in 20+ languages.

PM Wiki is the company’s internal knowledge platform. I was asked to design it, making it scalable, user-friendly, and aligned with modern UX standards. The goal was to support global teams with a consistent and easy-to-use knowledge base in 20+ languages.

My Role:
Product Designer

Timeline:
3 months

Scale:
20+ languages

As a result:

Redused about of support tickets

Now we have a centralized company knowledge base

Used actively by internal teams across departments