# PM Wiki: Help Center

> Internal knowledge base for the company's customers — a scalable, multilingual help centre designed for PM International.

- **Role:** Product Designer
- **Timeline:** 3 months
- **Scale:** 20+ languages

## Problem

PM Wiki is the company's internal knowledge platform. I was asked to design it, making it scalable, user-friendly, and aligned with modern UX standards. The goal was to support global teams with a consistent and easy-to-use knowledge base in 20+ languages.

## Results

- Reduced the number of support tickets
- A centralised company knowledge base now exists
- Used actively by internal teams across departments

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Canonical HTML: https://www.heydenys.com/help-center
Site overview for agents: https://www.heydenys.com/llms.txt